Contact Swaledale Festival

ADMINISTRATION:

To contact the Swaledale Festival administration team, please email: enquiries@swalefest.org

If you need to speak to a member of the team urgently, you can telephone our office number: 01748 880018.

Please note that the office is only staffed at irregular times. If there is no answer you can leave a message, but an email is ore likely to reach us quicker.

You can write to us at this address:

Swaledale Festival
Hudson House
Reeth
Richmond
North Yorkshire
DL11 6TB
United Kingdom

YOUR EMAIL ADDRESS

The Festival sends occasional emails to people on its mailing list. Once these have gone out there are always many that we are told cannot be delivered. This could be because the address has been spelled wrongly in our database, or because we have been given a work email for someone who is no longer with that organisation, or because the email address has changed, perhaps because the holder has changed to a different provider. Sometimes it is even because the mailbox for the recipient is full.

If you think you have given us your email address but you haven't received any emails from us, please let us know by sending an email to marketing@swalefest.org asking us to check your email address in our database. We will not bombard you with emails but we do know that our supporters generally like to be kept in touch with what is happening at the Festival.

BROCHURE REQUESTS

We produce two brochures, a small leaflet which is distributed in large numbers to tourism information points, and a full colour booklet with more details about the individual events and general information about the Festival. The majority of these are mailed out to people on our mailing list. If you would like one sent to you, please email brochure@swalefest.org with your full postal address and we will add you to our mailing list. The main brochure mailing takes place in February. If you do not wish us to contact you by email, please indicate this. Your details will not be divulged to any other organisation.

REQUESTS TO APPEAR IN THE FESTIVAL:

If you are an artiste who wishes to appear in the Swaledale Festival, or if you represent one, please send a brief email detailing your proposal to enquiries@swalefest.org, marking it for the attention of the Artistic Director. The ideal time to submit a proposal is mid-June to early July, and the programme for the next Festival is usually complete by mid-October. 

Please note that most of our venues are churches which do not have large stages and are not appropriate for loud amplified music or drums.


We receive many hundreds of submissions each year and we consider all of them, so please don’t be offended if we don’t respond. It may simply be that what you are offering doesn’t fit with the overall balance of the forthcoming Festival, for example. By all means try again the following year. 

 


BOX OFFICE:

Online booking opens 27 March 2017: www.swalefest.org

Telephone and walk-in bookings 10 April 2017: 01748 880019

Opening hours:

The Box Office will be staffed Monday to Friday 10:00 to 13:00 

During the Festival it will be staffed every day from 10:00 to 16:00 (28 May to 11 June)

Outside these hours please leave a telephone message and we will reply as soon as we can.

The Festival Box Office is at Hudson House (address above).

Complaints Procedure

The Festival operates a complaints procedure which aims to resolve issues quickly and amicably and is in line with the requirements of the EU Commission for the time being.

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